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Return Policy

If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at info@babysafeshop.co.uk or via our social media page.

Return Policy

We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.

If you wish to return your item, we must receive your request within 1 day of the date you received your item. 

-Items sold under promotions, or at a discounted price cannot be exchanged or returned

Refunds

Kindly send us back the shipment to below-mentioned address and let us know the shipment tracking details.

Baby Safe Shop

8 MARINE GARDENS WHITLEY BAY TYNE AND WEAR NE26 1EQ WHITLEY, WHITLEY BAY, United Kingdom NE26 1EQ GB

Once we receive your returned item, our team will review your request and inspect the item. We will send you an email or use social media platform to confirm that we’ve received your item and are processing your request. We’ll follow up with another email or use our social media page once the request has been processed to let you know if your return was approved.

If approved, the money will be refunded to your original method of payment within 45 days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.

Exchanges

In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us to info@babysafeshop.co.uk or via our social media page with a picture of the damaged product within 1 day of receiving your product to begin the process 

 

Return Shipping

After you’ve submitted a return request to info@babysafeshop.co.uk, we will send you a PDF of a return shipping label. Please print it out and affix to your package.

You are responsible for paying for the return shipping costs.